Frequently Asked Questions
Yes, every artwork featured on Parallax Gallery is an original piece unless explicitly stated otherwise in the item description.
Yes, all original artworks are accompanied by a signed Certificate of Authenticity provided by the artist or gallery.
We welcome inquiries regarding in-person viewings. Please contact us at info@parallaxgallery.ca to schedule an appointment.
Yes! We offer complimentary shipping on all purchases of $500 or more (excluding taxes) for destinations across Canada and the Continental U.S.A. (excluding Hawaii, Alaska, and Puerto Rico).
For purchases under $500, shipping fees vary based on the size, weight, and destination:
Canada: $35 – $200 CAD
U.S.A. (Continental): $80 – $300 USD
No. Customs clearance, import duties, and local taxes are the responsibility of the receiver upon delivery.
All pieces are securely packed to ensure safe arrival. Depending on the size and value of the art, items are either encased in custom-built wooden crates or heavy-duty reinforced shipping boxes with protective layering.
We offer a strict 48-hour return window from the date and time of purchase (for in-person sales) or from the confirmed delivery date (for online orders).
For online purchases, email us at info@parallaxgallery.ca within 48 hours of delivery with your order number and reason for return. Customers are responsible for return shipping costs using a trackable, insured courier service.
No. Custom or commissioned artworks, sale/discounted items marked as final sale, and items that have been damaged or altered are not eligible for return.
You can check out as a guest, but creating an account allows you to track your orders easily, save your shipping preferences, and view your purchase history.
Yes. We use industry-standard encryption and secure third-party payment processors. We do not store your full credit card details on our servers, and we strictly adhere to privacy standards regarding your personal data.
